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Messages - MichaelM

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31
Second Son / Re: More Than What Meets the Eye
« on: March 28, 2014, 03:31:01 PM »
The title isnt much of a mystery or a clue. Delsin is both the second protagonist of the series and the younger of two sons. Case closed.

This is correct.

-MichaelM
QA Manager
Forum Moderator
Sucker Punch

32
Second Son / Re: problems With Eorror ce-34878-0
« on: March 28, 2014, 02:44:32 PM »
I have playstation plus I have tried to play with the update off and on is have update 1.62 it stops playing in beginning I have had the game since the 21st and the most I have played is 10 mins and I called sony and deleted everything on my playstation and uploaded the disk I have returned my game and got a new one and it still cuts off at the same point

Just a shot in the dark here... Have you tried playing the game with the console completely offline?

-MichaelM
QA Manager
Forum Moderator
Sucker Punch

33
Second Son / Re: problems With Eorror ce-34878-0
« on: March 28, 2014, 01:58:43 PM »
We are aware of this issue and are trying to troubleshoot it on our end. Thank you to all of you that have uploaded videos of this error code message.

A few questions to help us gather more info...
1. Are you a PS+ Member?
2. If you go into your system settings are Automatic Downloads and Uploads enabled or disabled?


-MichaelM
QA Manager
Forum Moderator
Sucker Punch

34
We are aware of this issue and are trying to troubleshoot it on our end. Thank you to all of you that have uploaded videos of this error code message.

A few questions to help us gather more info...
1. Are you a PS+ Member?
2. If you go into your system settings are Automatic Downloads and Uploads enabled or disabled?


-MichaelM
QA Manager
Forum Moderator
Sucker Punch

35
Last day or so everytime I start my PS4 and insert the Infamous SS disc it trys to start the game, then the above message pops up. I have checked the error code:

Error code: E-FFFFFFFF
System internal error
Update your system software to the latest version.
If the error occurs again, please visit our Contact page to contact SCEA for additional technical support.

I have updated the system software as soon as the update was available. Anyone have any ideas?

Many Thanks
ncdamc

When you get this message are you even getting to our loading screen or does this happen immediately after you try to start the game from the PS4 dashboard?

Trying to troubleshoot this issue from our end.

-MichaelM
QA Manager
Forum Moderator
Sucker Punch

36
Second Son / Re: INFAMOUS SECOND SON STUTTERING
« on: March 28, 2014, 01:41:56 PM »
Is there any way that you could upload a video of this "stuffer" so that we can take a look at exactly what you're seeing on our end? It'll go a long ways towards helping us troubleshoot this particular issue.

Thanks.

-MichaelM
QA Manager
Forum Moderator
Sucker Punch

37
Second Son / Re: Game Crashes After Spray Painting Billboard
« on: March 24, 2014, 11:59:05 AM »
To make things easier for yourself and anyone playing the game, you should probably create a new thread titled something like "Infamous: Second Son Feedback, Issues, Bugs (etc)" and sticky it (so everyone who visits this sub-forum will see it), thereby containing all issues with the game in one place. That way, you don't have to hop from thread to thread, all relevant traffic is directed to that thread, and you can control the responses.

We're monitoring a majority of the threads but the question (or four) asked in this one pertains to the Error Code: CE-34878-0 Spraypaint crash. Hence why it was confined to this thread.

-MichaelM
QA Manager
Forum Moderator
Sucker Punch

38
Second Son / Re: Game Crashes After Spray Painting Billboard
« on: March 24, 2014, 11:19:22 AM »
1) Both
2) SCEE
3) Sometimes keep playing, sometimes not
4) I got freezes between billboard and the longhouse

Thanks! Keep the replies coming.

-MichaelM
QA Manager
Forum Moderator
Sucker Punch

39
Second Son / Re: Game Crashes After Spray Painting Billboard
« on: March 24, 2014, 10:50:41 AM »
For those of you who are seeing this crash could you take a moment and answer several questions for us? We're working on narrowing down the issue and the more info we get, the better.

1) Digital vs. Blu-Ray
2) Territory/build (SCEE/SCEA)
3) Did the AUDIO keep playing but the video froze?
4) If you repeat the process, does the video freeze at exactly the same moment each time, or is it inconsistent?

Thanks.

-MichaelM
QA Manager
Forum Moderator
Sucker Punch

40
I've forwarded the link to the video so that we can try to understand what is happening in this instance. Thank you very much for posting it. It'll be a big help.

-MichaelM
QA Manager
Forum Moderator
Sucker Punch

41
Second Son / Re: game crashes 30 seconds after launch
« on: March 23, 2014, 04:46:00 PM »
Afternoon everyone,

Can anyone link me to a video of this crash? We'd like to be able to see it so that we can debug the issue on our end. It'd be very helpful.

Thanks.

-MichaelM
QA Manager
Forum Moderator
Sucker Punch

42
Second Son / Re: Paper Trail Track Drone
« on: March 22, 2014, 10:13:03 PM »
yeah it's not working for me.  the paper trail design is a bit baffling.  they've released a very spotty viral campaign and it's SO FRUSTRATING.  it never works and when it does it is very confusing.  Finally they intend to stretch this out over six weeks which is kind of odd because a lot of people have finished the game already.  If it does indeed yield "Paper Power"  i won't have a campaign to use it on.

Evening everyone!

I'm hearing from the people that run the Paper Trail site that they have a fix for the drone issue that should go live tomorrow morning. It was isolated to a particular type of browser, not affecting all users, hence why it took a bit of time to track down. Should be working tomorrow though.

-MichaelM
QA Manager
Forum Moderator
Sucker Punch

43
Second Son / Re: inFAMOUS Paper Trail F.A.Q.
« on: March 22, 2014, 10:11:06 PM »
Site works great now but only thing is that drone picture doesn't do anything now.  Can't enter code.  Nothing pops up.  Many people at gamefaqs.com/gamespot are complaining about this.  I'm stuck at this drone myself.  Thanks for fixing rest of site tho.  Seems solid except for the drone.

Evening everyone!

I'm hearing from the people that run the Paper Trail site that they have a fix for the drone issue that should go live tomorrow morning. It was isolated to a particular type of browser, not affecting all users, hence why it took a bit of time to track down. Should be working tomorrow though.

-MichaelM
QA Manager
Forum Moderator
Sucker Punch

44
Second Son / Re: Second Son CE-34878-0 Issues
« on: March 22, 2014, 11:17:13 AM »
Glad to hear that the issue has been sorted out.

-MichaelM
QA Manager
Forum Moderator
Sucker Punch

45
Second Son / Re: What Happen To The 4 Exclusive In-Game Vests?
« on: March 22, 2014, 11:10:16 AM »
Please contact Customer Service at Sony.

North America
https://support.us.playstation.com/app/answers/detail/a_id/5265/

Europe
http://faq.en.playstation.com/app/answers/detail/a_id/842/locale=en_GB

-MichaelM
QA Manager
Forum Moderator
Sucker Punch

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