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Messages - MichaelM

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16
Second Son / Re: Game Crashes After Spray Painting Billboard
« on: March 29, 2014, 11:13:31 AM »
MichaelM,

Here is a video of my settings:
http://youtu.be/b7E7_RQobDU

And my previously uploaded video of the crash (exact same every time):
http://youtu.be/5lxTWJx5Gm8

Please let me know if you need anything else, I'm happy to try and speed up this fix as much as possible.


Thank for you for time you took to make the Settings video for us. I've just emailed the link to our team.

-MichaelM
QA Manager
Forum Moderator
Second Son

17
Second Son / Re: i have a question please
« on: March 29, 2014, 10:56:46 AM »
i got inFamous second son 2 days ago i live in egypt and bought it physically a disc but the disc cover and the papers inside is in spanish too i found 3 papers policy --- infamous  paper trail And the last paper was a code it says thank you for buying infamous second son  and the instruction to use the code i used it and got 7 downloadble contents. but when i enter the library i find the 7 add-ons  and every one says downloaded i'am iam confused   :-\ can some one explain to me why i got it with normal edition and how i can use these addons please
Sorry if my english is bad

That sounds like the downloadable vests plus the Cole's Legacy DLC and jacket. Here's an FAQ for when those items unlock in the game world during your playthrough. Enjoy the game!

https://support.us.playstation.com/app/answers/detail/a_id/5265/kw/Second%20Son

-MichaelM
QA Manager
Forum Moderator
Sucker Punch

18
Second Son / Re: INFAMOUS SECOND SON STUTTERING
« on: March 29, 2014, 10:39:56 AM »
Thank you to those of you that posted videos. I'm passing them along to the team now.

-MichaelM
QA Manager
Forum Moderator
Sucker Punch

19
Second Son / Re: Game Crashes After Spray Painting Billboard
« on: March 28, 2014, 06:33:33 PM »
I'll take a video shortly and post it. I'm happy to do anything to help catch the bug.

Thanks!

-MichaelM
QA Manager
Forum Moderator
Sucker Punch

20
Second Son / Re: Game Crashes After Spray Painting Billboard
« on: March 28, 2014, 06:30:37 PM »
Michael, I made a bugs and glitches thread for you to sticky. I'll bump it.

It makes it hard to isolate individual issues in giant threads like that, although it's appreciated. It's much easier to keep things specific (spraypaint crash thread, white streaks all over my screen thread, ect) because then we can gather targeted info on the problem.

Regardless of the issue though, videos and screenshots are always helpful.

-MichaelM
QA Manager
Forum Moderator
Sucker Punch

21
Second Son / Re: inFAMOUS: Second Son Glitches, Bugs and Issues Thread
« on: March 28, 2014, 06:25:02 PM »
I am getting SO much lag! I have taken the game back and exchanged it and its still doing it! I have taken the console back to the shop and got a new PS4 and its still lagging, I have restored my PS4 and its still doing it. what am I supposed to do!? I have been waiting for this game since I heard about it and its not bloody working!? Sucker Punch needs to tell us if they are working on these problems because its really really annoying that they aren't saying anything... come on Sucker Punch give us some sort of a sign that you are aware of these problems!

Videos of these issues are a HUGE help for us. We're trying to get as much info as we can in order to troubleshoot these issues remotely.

The more info the better.

-MichaelM
QA Manager
Forum Moderator
Sucker Punch

22
Second Son / Re: Game Crashes After Spray Painting Billboard
« on: March 28, 2014, 06:17:28 PM »
Here's another request to gather some information. The more info we have, the quicker we can isolate what's causing the issue.

If you are getting a persistent CE-34878-0 Error could you please create a short video for us of you going through your Settings screens in your PS4? Just thumb through the screens don't worry about writing everything out (we'll pause the video as we watch it and do that ourselves).

We're looking for a common thread for these issues. Thank you.

-MichaelM
QA Manager
Forum Moderator
Sucker Punch

23
Second Son / Re: INFAMOUS SECOND SON STUTTERING
« on: March 28, 2014, 04:09:13 PM »
Why wouldn't a video help? That's the best thing to do for help.

Yes a video would help. Thank you.

-MichaelM
QA Manager
Forum Moderator
Sucker Punch

24
Second Son / Re: More Than What Meets the Eye
« on: March 28, 2014, 03:31:01 PM »
The title isnt much of a mystery or a clue. Delsin is both the second protagonist of the series and the younger of two sons. Case closed.

This is correct.

-MichaelM
QA Manager
Forum Moderator
Sucker Punch

25
Second Son / Re: problems With Eorror ce-34878-0
« on: March 28, 2014, 02:44:32 PM »
I have playstation plus I have tried to play with the update off and on is have update 1.62 it stops playing in beginning I have had the game since the 21st and the most I have played is 10 mins and I called sony and deleted everything on my playstation and uploaded the disk I have returned my game and got a new one and it still cuts off at the same point

Just a shot in the dark here... Have you tried playing the game with the console completely offline?

-MichaelM
QA Manager
Forum Moderator
Sucker Punch

26
Second Son / Re: problems With Eorror ce-34878-0
« on: March 28, 2014, 01:58:43 PM »
We are aware of this issue and are trying to troubleshoot it on our end. Thank you to all of you that have uploaded videos of this error code message.

A few questions to help us gather more info...
1. Are you a PS+ Member?
2. If you go into your system settings are Automatic Downloads and Uploads enabled or disabled?


-MichaelM
QA Manager
Forum Moderator
Sucker Punch

27
We are aware of this issue and are trying to troubleshoot it on our end. Thank you to all of you that have uploaded videos of this error code message.

A few questions to help us gather more info...
1. Are you a PS+ Member?
2. If you go into your system settings are Automatic Downloads and Uploads enabled or disabled?


-MichaelM
QA Manager
Forum Moderator
Sucker Punch

28
Last day or so everytime I start my PS4 and insert the Infamous SS disc it trys to start the game, then the above message pops up. I have checked the error code:

Error code: E-FFFFFFFF
System internal error
Update your system software to the latest version.
If the error occurs again, please visit our Contact page to contact SCEA for additional technical support.

I have updated the system software as soon as the update was available. Anyone have any ideas?

Many Thanks
ncdamc

When you get this message are you even getting to our loading screen or does this happen immediately after you try to start the game from the PS4 dashboard?

Trying to troubleshoot this issue from our end.

-MichaelM
QA Manager
Forum Moderator
Sucker Punch

29
Second Son / Re: INFAMOUS SECOND SON STUTTERING
« on: March 28, 2014, 01:41:56 PM »
Is there any way that you could upload a video of this "stuffer" so that we can take a look at exactly what you're seeing on our end? It'll go a long ways towards helping us troubleshoot this particular issue.

Thanks.

-MichaelM
QA Manager
Forum Moderator
Sucker Punch

30
Second Son / Re: Game Crashes After Spray Painting Billboard
« on: March 24, 2014, 11:59:05 AM »
To make things easier for yourself and anyone playing the game, you should probably create a new thread titled something like "Infamous: Second Son Feedback, Issues, Bugs (etc)" and sticky it (so everyone who visits this sub-forum will see it), thereby containing all issues with the game in one place. That way, you don't have to hop from thread to thread, all relevant traffic is directed to that thread, and you can control the responses.

We're monitoring a majority of the threads but the question (or four) asked in this one pertains to the Error Code: CE-34878-0 Spraypaint crash. Hence why it was confined to this thread.

-MichaelM
QA Manager
Forum Moderator
Sucker Punch

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